Understanding ticket purchases, draw schedules, results, and ticket management.
How Ticket Purchases Work
When you place an order through GreatBillions, your ticket purchase request is processed and submitted through authorized channels.
Purchase Process
- Select your game.
- Choose your numbers or use Quick Pick.
- Review your order.
- Complete payment.
- Your ticket information becomes available in your account.
Important
Always review your ticket details after completing a purchase.
When Are Tickets Purchased?
Ticket purchases are processed before the applicable draw deadline.
Important
Orders submitted close to a draw deadline may be processed for the next available draw if time requirements cannot be met.
Tip
Purchase tickets early to avoid missing your preferred draw.
Draw Schedules
Powerball®
Draws are held every:
- Monday
- Wednesday
- Saturday
Mega Millions®
Draws are held every:
- Tuesday
- Friday
Important
Draw schedules may change from time to time based on official lottery rules.
How Do I Know My Ticket Was Purchased?
Once your order has been processed, ticket information will be available in your account.
You may view:
- Game type
- Selected numbers
- Draw date
- Ticket reference information
- Purchase status
Tip
Check your account dashboard regularly for ticket updates.
Viewing Your Tickets
All purchased tickets can be accessed through your account.
Steps
- Log in to your account.
- Open My Tickets.
- Select the ticket you wish to view.
Available information may include:
- Numbers played
- Draw date
- Ticket status
- Result status
Understanding Ticket Statuses
Your tickets may display different statuses.
Pending
Your order is being processed.
Confirmed
Your ticket has been successfully processed.
Draw Completed
The draw has taken place and results are available.
Prize Review
A potential winning ticket is undergoing verification.
Closed
The ticket has completed its lifecycle.
How to Check Draw Results
Results are available through your account dashboard after official draw information becomes available.
Available Information
- Winning numbers
- Draw date
- Matching numbers
- Prize status (if applicable)
Tip
Enable notifications to receive draw result updates automatically.
Will I Be Notified If I Win?
Yes.
Eligible prize notifications may be sent through:
- Mobile app notifications
- Account alerts
Important
Players should always verify prize information through their GreatBillions account.
What Happens If I Miss a Draw?
Nothing.
Your ticket remains valid for the draw for which it was purchased.
Results and ticket information remain available within your account.
Tip
Subscriptions can help ensure that you never miss future draws.
Can I Change My Numbers After Purchase?
Generally, no.
Once a ticket purchase has been processed and submitted for a draw, the numbers cannot be modified.
Tip
Always review your numbers carefully before confirming payment.
Can I Cancel a Ticket Purchase?
Once a ticket purchase has been completed and submitted for an eligible draw, cancellation is generally not available.
Refunds may only be considered under limited circumstances as described in the GreatBillions Refund Policy.
What If I Entered the Wrong Numbers?
If a ticket has already been processed, the selected numbers cannot normally be changed.
Always review your selections before confirming your purchase.
What If a Draw Is Delayed or Rescheduled?
Official lottery operators occasionally modify draw schedules.
If a draw is delayed, postponed, or rescheduled:
- Your ticket remains valid
- Updated draw information will be displayed in your account
- Any applicable results will be processed according to official lottery procedures
Missing Ticket Concerns
If you cannot locate a ticket in your account:
- Check your purchase history.
- Confirm payment status.
- Refresh your account dashboard.
- Contact Customer Support if the issue persists.
Tip
Keep your account email address up to date to ensure you receive important notifications.
Need Additional Help?
Contact the GreatBillions Support Team if you need assistance with:
- Ticket purchases
- Draw schedules
- Ticket status
- Draw results
- Purchase verification
- Technical issues
Our team is available through your account dashboard and the Contact Us page.